Terms of use

1. Provider and contact

MiMoments is provided by Chefen, Danish business registration (CVR) 28014201, Violvej 18, 3500 Værløse, Denmark. Contact support@mimoments.com.

2. The service

MiMoments lets families share photos and display them on connected Android tablets or through personal browser display links. You supply a compatible device and internet connection. We do not currently sell tablets on this website.

The Android app is a preview release requiring Android 8 or newer. Features and menus may change. Automatic startup and power management depend on the tablet. We do not promise uninterrupted availability or compatibility with every Android device.

3. Accounts and family access

Use an email address you control, confirm it and protect your password. Invite people using separate accounts rather than sharing your login. Family owners and administrators manage the access and screens permitted by their role.

Treat screen and image links as access to the content: someone holding a link may be able to view photos without signing in. Share only with people allowed to see the photos. Enabling local control allows people at the frame to use QR uploads and hide photos on that screen.

4. Your content

You can grant upload access through a permanent screen link. Anyone with the link can send photos; it does not grant family viewing or management access. Share only with trusted people. An owner or administrator can close the invitation, including for users who saved it. Previously uploaded photos remain. Technical file-size, storage and upload-rate limits apply.

You retain your rights to uploaded content. You permit us to store, adapt, transmit and display it as needed to provide the functions you choose. This does not permit us to use your family photos in advertisements.

Only upload content you may share and respect the privacy of people depicted. Illegal content, misuse and attempts to access another family's data are prohibited. We may restrict access as necessary in response to misuse or a concrete security risk. Contact us if you believe a restriction is mistaken.

5. Prices and payments

Paid subscriptions are not open and online payments are not active. Creating an account does not trigger payment or an automatic paid subscription. Any displayed future plan prices are indicative, not an offer to purchase.

Before paid subscriptions launch, the specific price, billing period, features, cancellation and withdrawal information must be provided. A paid subscription requires a separate order. These current terms do not establish a minimum term or payment obligation.

Future subscriptions are billed in euro (EUR). Other currencies are approximate estimates subject to exchange-rate fluctuations; your bank's rate and fees may affect the amount. See the payment and currency terms.

6. Screen campaigns

Plans labelled as allowing screen campaigns may use up to 5% of active display time for clearly labelled advertisements after separate acceptance by the family owner. This cap covers all campaigns combined and excludes black-screen time. Plans without campaigns and trial subscriptions do not show these advertisements.

Family photos are not used as campaign creatives. The campaign feature does not profile family members or introduce third-party advertising trackers. Separate acceptance is available in the advertising and currency terms.

7. Stopping use, deletion and operation

You may stop using the service and request account closure at support@mimoments.com. Specify whether you want to leave a family or close one you own, so other members' content and access can be handled correctly. We may verify your identity and authority.

Hiding a photo or removing it from a screen does not delete it. Removing a screen preserves family photos and albums. Contact us to request deletion of QR photos or an entire account. Keep your originals elsewhere. Offline tablets may retain their last downloaded display until reconnected; clear app data on devices you give away.

We may update the service and these terms. Material changes affecting your rights or use must be communicated clearly. New payment obligations require a separate order from you.

8. Consumer rights and complaints

These terms do not limit mandatory consumer rights. Any future distance sale is generally subject to a 14-day withdrawal period; specific information must be provided before an order. These terms do not waive withdrawal or rights relating to defective services.

Contact support@mimoments.com first with a problem or complaint. If a consumer dispute remains unresolved, check eligibility with Denmark's Nævnenes Hus, subject to its jurisdiction and monetary thresholds. General guidance is available from Forbrug.dk.